Last updated: September 4, 2026
This Privacy Policy explains how VIVE IV THERAPY LLC, doing business as The Health Spa by Vive IV Therapy (“The Health Spa,” “we,” “us,” or “our”), collects, uses, and protects information you provide through our website at thehealthspa.com and through our email and text message communications.
Who we are
The Health Spa by Vive IV Therapy
7407 Thunder Valley Drive, Peosta, IA 52068
Phone: (563) 284-2422
Email: hello@thehealthspa.com
A note about your medical information
Information you share with us as a patient in the course of your care, including your health history, treatment records, and lab results, is protected health information. It is handled under HIPAA and under our Notice of Privacy Practices, which you receive when you become a patient and can request from us at any time.
This Privacy Policy covers something different. It covers the information collected through our website, our chat widget, and our email and text messaging, before and alongside your care.
Information we collect
Information you give us. Your name, phone number, email address, and anything else you choose to tell us when you use the chat widget on our website, complete a form, request an appointment, sign up for our email list, or contact us by phone or email.
Information collected automatically. Standard website analytics such as your IP address, browser and device type, the pages you visit, and how long you spend on them. This is collected through cookies and similar technologies. You can turn cookies off in your browser settings, though some parts of the site may not work as well if you do.
How we use your information
We use the information we collect to respond to your questions and requests, to schedule and confirm appointments and send you reminders and preparation instructions, to send you information about our services, promotions and events when you have asked to receive it, and to improve our website and our services.
Text messaging (SMS)
If you provide your mobile number and check the consent box on our website chat widget, or give us permission in person, by phone, or in writing, we may send you text messages.
What we send. We send two kinds of messages, and you consent to each one separately.
Customer care and appointment messages. Replies to questions you have asked us, appointment scheduling and confirmations, appointment reminders, instructions to help you prepare for a visit, and follow-up related to an inquiry you started.
Promotional messages. Special offers, discounts, new service announcements, and event promotions.
Consent is never a condition of purchase or of receiving care from us. You may consent to one type of message and not the other, and you can change your mind at any time.
Message frequency varies. Message and data rates may apply.
How to stop. Reply STOP to any message from us to opt out. You will receive one confirmation message and then no further texts. Reply HELP for help, or call us at (563) 284-2422. Wireless carriers are not liable for delayed or undelivered messages.
We do not share your mobile information. No mobile information will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Please do not send medical details by text. Text messaging is not a secure channel. If you need to discuss anything clinical, call us at (563) 284-2422 and we will take it from there.
If you join our email list we will send you information about our services, promotions, and events. Every email includes an unsubscribe link at the bottom, and you can use it at any time. Unsubscribing from marketing email does not stop appointment confirmations and reminders, which you will keep receiving as long as you are scheduled with us.
How we share information
We do not sell your personal information.
We share information with the service providers who help us run the business, including our scheduling and records system, our email and text messaging platform, our payment processor, and our website host. They receive only what they need to do that work, and they are not permitted to use it for anything else.
We may also disclose information when the law requires it, or when it is necessary to protect the rights, safety, or property of our patients, our staff, or the public.
Your choices
To stop receiving text messages, reply STOP to any message from us. To stop receiving marketing email, use the unsubscribe link at the bottom of any email. To ask what information we hold about you, to correct it, or to ask us to delete it, email hello@thehealthspa.com or call (563) 284-2422. Requests about your medical records are handled separately under our Notice of Privacy Practices.
How we protect your information
We use reasonable administrative, technical, and physical safeguards to protect the information we collect. No system is perfectly secure, and we cannot guarantee the security of information transmitted over the internet, but we take it seriously and we work with vendors who do the same.
Children
Our website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us information, contact us and we will delete it.
Third party links
Our website may link to other websites we do not control. Their privacy practices are their own, and we encourage you to read their policies before giving them your information.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will change the date at the top of this page. Continuing to use our website after an update means you accept the revised policy.
Contact us
Questions about this policy, or about how we handle your information, can go to:
The Health Spa by Vive IV Therapy
7407 Thunder Valley Drive, Peosta, IA 52068
Phone: (563) 284-2422
Email: hello@thehealthspa.com